SolarWinds Service Desk vs. Mint Service Desk
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Mint Service Desk |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 789 | 17 |
| Ease of use | 9.1 | 8.9 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 9.0 | 9.7 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 53.333333 | 93.333333 |
| Small Business | 8.2% | 52.9% |
| Mid-Market | 68.0% | 35.3% |
| Enterprise | 23.9% | 11.8% |
| Total page views | 1,346 | 215 |
| Total LLM citations | 9,590 | 160 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.