SolarWinds Service Desk vs. ManageEngine ServiceDesk Plus MSP
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | ManageEngine ServiceDesk Plus MSP |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 789 | 15 |
| Ease of use | 9.1 | 8.4 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 53.333333 | 42.857143 |
| Small Business | 8.2% | 14.3% |
| Mid-Market | 68.0% | 50.0% |
| Enterprise | 23.9% | 35.7% |
| Total page views | 1,346 | 67 |
| Total LLM citations | 9,590 | 166 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.