SolarWinds Service Desk vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 789 | 253 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 9.0 | 8.4 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 53.333333 | 46.153846 |
| Small Business | 8.2% | 9.6% |
| Mid-Market | 68.0% | 59.0% |
| Enterprise | 23.9% | 31.5% |
| Total page views | 1,346 | 954 |
| Total LLM citations | 9,590 | 19,314 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive