SolarWinds Service Desk vs. LogMeIn Resolve
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | LogMeIn Resolve |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 789 | 474 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.8 | 9.0 |
| Quality of support | 9.0 | 8.9 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 53.333333 | 55.201699 |
| Small Business | 8.2% | 35.5% |
| Mid-Market | 68.0% | 43.1% |
| Enterprise | 23.9% | 21.4% |
| Total page views | 1,346 | 1,211 |
| Total LLM citations | 9,590 | 5,616 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
LogMeIn Resolve
LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.
- Ease of Use
- Remote Control
- Remote Access
- Remote Support
- Customer Support
- Features