SolarWinds Service Desk vs. LogMeIn Rescue
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | LogMeIn Rescue |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 239 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.8 | 9.4 |
| Quality of support | 9.0 | 9.0 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 53.333333 | 71.748879 |
| Small Business | 8.2% | 32.9% |
| Mid-Market | 68.0% | 40.1% |
| Enterprise | 23.9% | 27.0% |
| Total page views | 1,346 | 1,090 |
| Total LLM citations | 9,590 | 3,153 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.
- Ease of Use
- Remote Support
- Remote Access
- Remote Control
- Customer Support
- Reliability