SolarWinds Service Desk vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Jira Service Management |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 789 | 986 |
| Ease of use | 9.1 | 8.5 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 53.333333 | 51.508845 |
| Small Business | 8.2% | 19.1% |
| Mid-Market | 68.0% | 42.9% |
| Enterprise | 23.9% | 38.1% |
| Total page views | 1,346 | 1,782 |
| Total LLM citations | 9,590 | 30,767 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features