SolarWinds Service Desk vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 789 | 324 |
| Ease of use | 9.1 | 8.1 |
| Ease of setup | 8.8 | 7.4 |
| Quality of support | 9.0 | 8.1 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 53.333333 | 30.744337 |
| Small Business | 8.2% | 14.7% |
| Mid-Market | 68.0% | 33.2% |
| Enterprise | 23.9% | 52.0% |
| Total page views | 1,346 | 1,039 |
| Total LLM citations | 9,590 | 153 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease