SolarWinds Service Desk vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 789 | 18 |
| Ease of use | 9.1 | 8.5 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 9.0 | 8.7 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 53.333333 | 52.941176 |
| Small Business | 8.2% | 33.3% |
| Mid-Market | 68.0% | 44.4% |
| Enterprise | 23.9% | 22.2% |
| Total page views | 1,346 | 208 |
| Total LLM citations | 9,590 | 1,741 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.