SolarWinds Service Desk vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 137 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 9.0 | 9.2 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 53.333333 | 66.911765 |
| Small Business | 8.2% | 4.4% |
| Mid-Market | 68.0% | 38.0% |
| Enterprise | 23.9% | 57.7% |
| Total page views | 1,346 | 106 |
| Total LLM citations | 9,590 | 141 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.