SolarWinds Service Desk vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Halo Service Desk |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 17 |
| Ease of use | 9.1 | 9.5 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 9.0 | 9.5 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 53.333333 | 64.705882 |
| Small Business | 8.2% | 47.1% |
| Mid-Market | 68.0% | 35.3% |
| Enterprise | 23.9% | 17.6% |
| Total page views | 1,346 | 90 |
| Total LLM citations | 9,590 | 472 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.