SolarWinds Service Desk vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | GLPI |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 42 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 8.8 | 8.6 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 53.333333 | 72.5 |
| Small Business | 8.2% | 32.5% |
| Mid-Market | 68.0% | 37.5% |
| Enterprise | 23.9% | 30.0% |
| Total page views | 1,346 | 871 |
| Total LLM citations | 9,590 | 11,233 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease