SolarWinds Service Desk vs. EasyVista Service Manager
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | EasyVista Service Manager |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 789 | 102 |
| Ease of use | 9.1 | 7.6 |
| Ease of setup | 8.8 | 7.8 |
| Quality of support | 9.0 | 8.1 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 53.333333 | 27.835052 |
| Small Business | 8.2% | 8.8% |
| Mid-Market | 68.0% | 30.4% |
| Enterprise | 23.9% | 60.8% |
| Total page views | 1,346 | 319 |
| Total LLM citations | 9,590 | 1,644 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support