SolarWinds Service Desk vs. ConnectWise PSA
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | ConnectWise PSA |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 789 | 582 |
| Ease of use | 9.1 | 7.8 |
| Ease of setup | 8.8 | 7.1 |
| Quality of support | 9.0 | 7.8 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 53.333333 | 30.630631 |
| Small Business | 8.2% | 66.1% |
| Mid-Market | 68.0% | 28.0% |
| Enterprise | 23.9% | 5.9% |
| Total page views | 1,346 | 921 |
| Total LLM citations | 9,590 | 8,599 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability