SolarWinds Service Desk vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 789 | 20 |
| Ease of use | 9.1 | 8.4 |
| Ease of setup | 8.8 | 7.4 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 53.333333 | 47.368421 |
| Small Business | 8.2% | 15.0% |
| Mid-Market | 68.0% | 30.0% |
| Enterprise | 23.9% | 55.0% |
| Total page views | 1,346 | 90 |
| Total LLM citations | 9,590 | 105 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.