SolarWinds Service Desk vs. Autotask
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Autotask |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 789 | 641 |
| Ease of use | 9.1 | 8.2 |
| Ease of setup | 8.8 | 7.7 |
| Quality of support | 9.0 | 8.4 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 53.333333 | 51.424051 |
| Small Business | 8.2% | 70.0% |
| Mid-Market | 68.0% | 27.1% |
| Enterprise | 23.9% | 2.9% |
| Total page views | 1,346 | 1,343 |
| Total LLM citations | 9,590 | 6,503 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations