G2 Vendor Directory

Smith.ai AI Receptionist vs. net2phone

A side-by-side comparison based on G2 review data.

MetricSmith.ai AI Receptionist

by Smith.ai

net2phone

by net2phone

Overall rating4.84.4
Review count32194
Ease of use9.78.9
Ease of setup9.68.6
Quality of support9.58.8
Meets requirements9.58.9
NPS87.566.666667
Small Business93.8%79.9%
Mid-Market6.3%17.5%
Enterprise0.0%2.6%
Total page views536766
Total LLM citations17,3892,926

Smith.ai AI Receptionist

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency.

Pros

    net2phone

    net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms.

    Pros

    • Ease of Use
    • Customer Service
    • Customer Support
    • Helpful
    • Simplicity Focus
    • Affordable