Smith.ai AI Receptionist vs. Microsoft Copilot
A side-by-side comparison based on G2 review data.
| Metric | Smith.ai AI Receptionist | Microsoft Copilot |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 32 | 442 |
| Ease of use | 9.7 | 9.3 |
| Ease of setup | 9.6 | 9.4 |
| Quality of support | 9.5 | 8.7 |
| Meets requirements | 9.5 | 8.8 |
| NPS | 87.5 | 56.451613 |
| Small Business | 93.8% | 34.9% |
| Mid-Market | 6.3% | 30.9% |
| Enterprise | 0.0% | 34.2% |
| Total page views | 536 | 829 |
| Total LLM citations | 17,389 | 513 |
Smith.ai AI Receptionist
AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency.
Microsoft Copilot
Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time.