G2 Vendor Directory

SmartSuite vs. ServiceNow Governance, Risk, and Compliance (GRC)

A side-by-side comparison based on G2 review data.

MetricSmartSuite

by SmartSuite

ServiceNow Governance, Risk, and Compliance (GRC)

by ServiceNow

Overall rating4.44.2
Review count186122
Ease of use8.98.2
Ease of setup8.98.1
Quality of support9.18.4
Meets requirements8.98.8
NPS58.6206939.655172
Small Business50.8%13.6%
Mid-Market31.9%23.9%
Enterprise17.3%62.5%
Total page views5121,346
Total LLM citations4,5157,463

SmartSuite

SmartSuite is the connected GRC platform for the enterprise. Governance, risk, compliance, audit, IT service and business operations run on one AI-native platform, with frameworks, controls, policies and evidence in one place. Teams automate workflows without code, connect the systems they already use, and let AI agents handle the routine work. Founded by the team that built Archer, SmartSuite is used by more than 2,000 organizations in more than 100 countries and is available in 16 languages. Teams in eight countries across every US time zone, headquartered in Irvine, California.

Pros

  • Ease of Use
  • Flexibility
  • Customer Support
  • Intuitive
  • User Interface
  • Efficiency

ServiceNow Governance, Risk, and Compliance (GRC)

ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between.

Pros

  • Risk Management
  • Ease of Use
  • Automation
  • Compliance Management
  • Audit Management
  • ESG Management