SmartSuite vs. ServiceNow Governance, Risk, and Compliance (GRC)
A side-by-side comparison based on G2 review data.
| Metric | SmartSuite | ServiceNow Governance, Risk, and Compliance (GRC) |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 186 | 122 |
| Ease of use | 8.9 | 8.2 |
| Ease of setup | 8.9 | 8.1 |
| Quality of support | 9.1 | 8.4 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 58.62069 | 39.655172 |
| Small Business | 50.8% | 13.6% |
| Mid-Market | 31.9% | 23.9% |
| Enterprise | 17.3% | 62.5% |
| Total page views | 512 | 1,346 |
| Total LLM citations | 4,515 | 7,463 |
SmartSuite
SmartSuite is the connected GRC platform for the enterprise. Governance, risk, compliance, audit, IT service and business operations run on one AI-native platform, with frameworks, controls, policies and evidence in one place. Teams automate workflows without code, connect the systems they already use, and let AI agents handle the routine work. Founded by the team that built Archer, SmartSuite is used by more than 2,000 organizations in more than 100 countries and is available in 16 languages. Teams in eight countries across every US time zone, headquartered in Irvine, California.
- Ease of Use
- Flexibility
- Customer Support
- Intuitive
- User Interface
- Efficiency
ServiceNow Governance, Risk, and Compliance (GRC)
ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between.
- Risk Management
- Ease of Use
- Automation
- Compliance Management
- Audit Management
- ESG Management