ServiceNow Governance, Risk, and Compliance (GRC)
Reviews
Star rating
Rank in Enterprise Risk Management (ERM)
Pros and cons
Pros
- Risk Management
- Ease of Use
- Automation
- Compliance Management
- Audit Management
- ESG Management
Cons
- Complex Setup
- UX Improvement
- Steep Learning Curve
- Training Deficiency
- Training Required
- Learning Difficulty
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.6% |
| Mid-Market | 23.9% |
| Enterprise | 62.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 4.5 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 68 | 4.1 |
| 2026 Q3 | 10 | 4.3 |
Satisfaction ratings
What reviewers say
Your business in control
“Ability to understand the platform , your business and performance against objectives whilst managing your risk posture and making better decisions.”
Transforming GRC
“It forces us to establish a standardized, scalable framework. The platform supports many different configurations while still providing some guardrails. It also promotes a less siloed approach to risk management, which encourages more collaboration.”
Centralized GRC Platform for Enterprise Risk and Compliance Management
“What I like most about ServiceNow GRC is that it brings risk, compliance, policies, controls, and assessments together in one platform. The workflow automation makes it straightforward to assign tasks, manage approvals, and track compliance activities without having to rely so he”