G2 Vendor Directory

SmartSuite vs. MasterControl Quality Management System

A side-by-side comparison based on G2 review data.

MetricSmartSuite

by SmartSuite

MasterControl Quality Management System

by MasterControl

Overall rating4.44.3
Review count186541
Ease of use8.98.1
Ease of setup8.97.9
Quality of support9.18.8
Meets requirements8.98.8
NPS58.6206952.222222
Small Business50.8%9.7%
Mid-Market31.9%64.8%
Enterprise17.3%25.5%
Total page views5122,429
Total LLM citations4,51521,754

SmartSuite

SmartSuite is the connected GRC platform for the enterprise. Governance, risk, compliance, audit, IT service and business operations run on one AI-native platform, with frameworks, controls, policies and evidence in one place. Teams automate workflows without code, connect the systems they already use, and let AI agents handle the routine work. Founded by the team that built Archer, SmartSuite is used by more than 2,000 organizations in more than 100 countries and is available in 16 languages. Teams in eight countries across every US time zone, headquartered in Irvine, California.

Pros

  • Ease of Use
  • Flexibility
  • Customer Support
  • Intuitive
  • User Interface
  • Efficiency

MasterControl Quality Management System

MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is trusted by more than 1,300 pharmaceutical, biotech, and medical device companies.

Pros

  • Ease of Use
  • Document Management
  • Training
  • Document Control
  • Features
  • Intuitive