SmarterTrack vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | SmarterTrack | Jira Service Management |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 10 | 986 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 8.6 | 8.3 |
| Quality of support | 7.7 | 8.6 |
| Meets requirements | 8.2 | 8.9 |
| NPS | 40 | 51.508845 |
| Small Business | 40.0% | 19.1% |
| Mid-Market | 60.0% | 42.9% |
| Enterprise | 0.0% | 38.1% |
| Total page views | 13 | 1,782 |
| Total LLM citations | 4 | 30,767 |
SmarterTrack
SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.
- Ease of Use
- Intuitive
- Features
- Customer Support
- Easy Setup
- Easy Implementation
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features