G2 Vendor Directory

Shortwave vs. Microsoft 365

A side-by-side comparison based on G2 review data.

MetricShortwave

by Shortwave Communications

Microsoft 365

by Microsoft

Overall rating4.44.6
Review count685,875
Ease of use9.59.1
Ease of setup9.59.0
Quality of support9.28.7
Meets requirements9.19.4
NPS63.23529474.635464
Small Business60.3%34.6%
Mid-Market33.8%35.1%
Enterprise5.9%30.3%
Total page views2235,274
Total LLM citations5,69442,284

Shortwave

Shortwave is the smartest email app on planet Earth. Email is the backbone of modern business communications. Every day, billions of emails are exchanged inside and between businesses discussing everything from investment decisions, to high-stakes negotiations, to product designs, to major purchases. Email is the one tool that connects everyone — employees, customers, vendors, even the CEO. The biggest decisions are made in the email inboxes of business leaders. And yet, the inbox you rely on every day has not fundamentally improved in over a decade.

Pros

  • Ease of Use
  • Automation
  • AI Integration
  • Email Tracking
  • Customer Support
  • Easy Integrations

Microsoft 365

Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security.

Pros

  • Ease of Use
  • Team Collaboration
  • Features
  • Integrations
  • Seamless Integration
  • Collaboration