G2 Vendor Directory

Shortwave vs. eGain Mail

A side-by-side comparison based on G2 review data.

MetricShortwave

by Shortwave Communications

eGain Mail

by eGain

Overall rating4.44.0
Review count6813
Ease of use9.57.9
Ease of setup9.58.6
Quality of support9.28.2
Meets requirements9.18.4
NPS63.23529430
Small Business60.3%30.8%
Mid-Market33.8%15.4%
Enterprise5.9%53.8%
Total page views22325
Total LLM citations5,6946

Shortwave

Shortwave is the smartest email app on planet Earth. Email is the backbone of modern business communications. Every day, billions of emails are exchanged inside and between businesses discussing everything from investment decisions, to high-stakes negotiations, to product designs, to major purchases. Email is the one tool that connects everyone — employees, customers, vendors, even the CEO. The biggest decisions are made in the email inboxes of business leaders. And yet, the inbox you rely on every day has not fundamentally improved in over a decade.

Pros

  • Ease of Use
  • Automation
  • AI Integration
  • Email Tracking
  • Customer Support
  • Easy Integrations

eGain Mail

eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

Pros