Shortwave vs. Drag
A side-by-side comparison based on G2 review data.
| Metric | Shortwave | Drag |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 68 | 261 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.2 | 9.4 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 63.235294 | 62.598425 |
| Small Business | 60.3% | 86.0% |
| Mid-Market | 33.8% | 11.3% |
| Enterprise | 5.9% | 2.7% |
| Total page views | 223 | 181 |
| Total LLM citations | 5,694 | 998 |
Shortwave
Shortwave is the smartest email app on planet Earth. Email is the backbone of modern business communications. Every day, billions of emails are exchanged inside and between businesses discussing everything from investment decisions, to high-stakes negotiations, to product designs, to major purchases. Email is the one tool that connects everyone — employees, customers, vendors, even the CEO. The biggest decisions are made in the email inboxes of business leaders. And yet, the inbox you rely on every day has not fundamentally improved in over a decade.
- Ease of Use
- Automation
- AI Integration
- Email Tracking
- Customer Support
- Easy Integrations
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency