G2 Vendor Directory

Shopify Plus vs. Five9 Intelligent Cloud Contact Center Platform

A side-by-side comparison based on G2 review data.

MetricShopify Plus

by Shopify

Five9 Intelligent Cloud Contact Center Platform

by Five9

Overall rating4.44.1
Review count872625
Ease of use9.18.7
Ease of setup8.98.3
Quality of support8.68.5
Meets requirements8.88.6
NPS64.75409841.225166
Small Business68.9%23.8%
Mid-Market27.4%56.5%
Enterprise3.7%19.7%
Total page views2,4922,335
Total LLM citations8,65318,550

Shopify Plus

Shopify Plus is the commerce platform for enterprise high-growth, high-volume brands, coupling speed and agility with the scalable foundation they need to grow bigger, faster. Our platform enables brands to break the rules of commerce through: - Unlimited extensibility, integrations, and customization through Shopify apps and partners - Custom automation with apps like Shopify Flow, Launchpad, and Scripts - Accelerated and customizable checkout - Localized customer experiences with global storefronts Shopify Plus powers 10,000+ of the fastest growing brands in the world, including

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Quick Setup
  • Easy Setup
  • Customizability

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Features
  • Efficiency
  • Easy Setup