Shopify Inbox vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | Shopify Inbox | Smartsupp |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 18 | 1,081 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 9.8 | 9.3 |
| Quality of support | 9.4 | 9.0 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 64.705882 | 78.942014 |
| Small Business | 88.9% | 96.2% |
| Mid-Market | 11.1% | 3.2% |
| Enterprise | 0.0% | 0.7% |
| Total page views | 162 | 5,101 |
| Total LLM citations | 1,085 | 4,923 |
Shopify Inbox
Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications.
- Easy Setup
- User Interface
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple