Shopify Inbox vs. Re:amaze
A side-by-side comparison based on G2 review data.
| Metric | Shopify Inbox | Re:amaze |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 18 | 140 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 9.8 | 9.1 |
| Quality of support | 9.4 | 9.5 |
| Meets requirements | 8.9 | 9.3 |
| NPS | 64.705882 | 75.182482 |
| Small Business | 88.9% | 80.7% |
| Mid-Market | 11.1% | 17.1% |
| Enterprise | 0.0% | 2.1% |
| Total page views | 162 | 751 |
| Total LLM citations | 1,085 | 2,692 |
Shopify Inbox
Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications.
- Easy Setup
- User Interface
Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).
- Flexibility
- Customer Support