Sestek Speech Analytics vs. CTM
A side-by-side comparison based on G2 review data.
| Metric | Sestek Speech Analytics | CTM |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 22 | 761 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 9.6 | 8.6 |
| Quality of support | 9.6 | 9.2 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 90 | 70.701513 |
| Small Business | 0.0% | 66.4% |
| Mid-Market | 45.5% | 30.1% |
| Enterprise | 54.5% | 3.5% |
| Total page views | 171 | 3,966 |
| Total LLM citations | 224 | 4,007 |
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.
CTM
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.
- Customer Support
- Ease of Use
- Helpful
- Call Tracking
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