Sestek Speech Analytics vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Sestek Speech Analytics | Calabrio ONE |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 22 | 447 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.6 | 8.8 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 90 | 60.91954 |
| Small Business | 0.0% | 8.2% |
| Mid-Market | 45.5% | 55.2% |
| Enterprise | 54.5% | 36.6% |
| Total page views | 171 | 1,030 |
| Total LLM citations | 224 | 3,813 |
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface