Serviceware Knowledge vs. Upland RightAnswers
A side-by-side comparison based on G2 review data.
| Metric | Serviceware Knowledge | Upland RightAnswers |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 27 | 48 |
| Ease of use | 9.6 | 8.8 |
| Ease of setup | 9.1 | 8.3 |
| Quality of support | 9.3 | 9.2 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 88.888889 | 67.391304 |
| Small Business | 22.2% | 18.8% |
| Mid-Market | 40.7% | 25.0% |
| Enterprise | 37.0% | 56.3% |
| Total page views | 50 | 493 |
| Total LLM citations | 19 | 869 |
Serviceware Knowledge
SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.
Upland RightAnswers
RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support.
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful