ServiceTeam ITSM vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 18 | 112 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.3 | 9.1 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.0 | 9.3 |
| NPS | 22.222222 | 66.055046 |
| Small Business | 29.4% | 26.4% |
| Mid-Market | 47.1% | 54.7% |
| Enterprise | 23.5% | 18.9% |
| Total page views | 185 | 519 |
| Total LLM citations | 217 | 2,790 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful