ServiceTeam ITSM vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 18 | 789 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.3 | 8.8 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.0 | 8.8 |
| NPS | 22.222222 | 53.333333 |
| Small Business | 29.4% | 8.2% |
| Mid-Market | 47.1% | 68.0% |
| Enterprise | 23.5% | 23.9% |
| Total page views | 185 | 1,346 |
| Total LLM citations | 217 | 9,590 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction