ServiceTeam ITSM vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 3.9 | 3.9 |
| Review count | 18 | 105 |
| Ease of use | 8.2 | 8.4 |
| Ease of setup | 7.3 | 7.8 |
| Quality of support | 8.7 | 8.5 |
| Meets requirements | 8.0 | 8.7 |
| NPS | 22.222222 | 21.153846 |
| Small Business | 29.4% | 11.4% |
| Mid-Market | 47.1% | 49.5% |
| Enterprise | 23.5% | 39.0% |
| Total page views | 185 | 45 |
| Total LLM citations | 217 | 82 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration