ServiceTeam ITSM vs. Remote Monitoring and Management
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Remote Monitoring and Management |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 18 | 1,284 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.3 | 9.3 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.0 | 8.9 |
| NPS | 22.222222 | 77.111287 |
| Small Business | 29.4% | 55.7% |
| Mid-Market | 47.1% | 30.8% |
| Enterprise | 23.5% | 13.5% |
| Total page views | 185 | 8,817 |
| Total LLM citations | 217 | 811 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Remote Monitoring and Management
Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.
- Ease of Use
- Features
- Automation
- Efficiency
- Remote Access
- Monitoring