ServiceTeam ITSM vs. OpenText Service Management Automation X (SMAX)
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | OpenText Service Management Automation X (SMAX) |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 18 | 72 |
| Ease of use | 8.2 | 8.2 |
| Ease of setup | 7.3 | 7.6 |
| Quality of support | 8.7 | 8.2 |
| Meets requirements | 8.0 | 8.7 |
| NPS | 22.222222 | 42.857143 |
| Small Business | 29.4% | 18.1% |
| Mid-Market | 47.1% | 23.6% |
| Enterprise | 23.5% | 58.3% |
| Total page views | 185 | 180 |
| Total LLM citations | 217 | 1,595 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates