ServiceTeam ITSM vs. monday service
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | monday service |
|---|---|---|
| Overall rating | 3.9 | 4.4 |
| Review count | 18 | 273 |
| Ease of use | 8.2 | 8.9 |
| Ease of setup | 7.3 | 8.8 |
| Quality of support | 8.7 | 8.5 |
| Meets requirements | 8.0 | 8.8 |
| NPS | 22.222222 | 59.848485 |
| Small Business | 29.4% | 35.9% |
| Mid-Market | 47.1% | 52.0% |
| Enterprise | 23.5% | 12.1% |
| Total page views | 185 | 2,429 |
| Total LLM citations | 217 | 5,633 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability