ServiceTeam ITSM vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 18 | 253 |
| Ease of use | 8.2 | 8.7 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.7 | 8.4 |
| Meets requirements | 8.0 | 8.8 |
| NPS | 22.222222 | 46.153846 |
| Small Business | 29.4% | 9.6% |
| Mid-Market | 47.1% | 59.0% |
| Enterprise | 23.5% | 31.5% |
| Total page views | 185 | 954 |
| Total LLM citations | 217 | 19,314 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive