ServiceTeam ITSM vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Jira Service Management |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 18 | 986 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.3 | 8.3 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.0 | 8.9 |
| NPS | 22.222222 | 51.508845 |
| Small Business | 29.4% | 19.1% |
| Mid-Market | 47.1% | 42.9% |
| Enterprise | 23.5% | 38.1% |
| Total page views | 185 | 1,782 |
| Total LLM citations | 217 | 30,767 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features