ServiceTeam ITSM vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Hornbill Service Manager |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 18 | 137 |
| Ease of use | 8.2 | 9.0 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.0 | 8.7 |
| NPS | 22.222222 | 66.911765 |
| Small Business | 29.4% | 4.4% |
| Mid-Market | 47.1% | 38.0% |
| Enterprise | 23.5% | 57.7% |
| Total page views | 185 | 106 |
| Total LLM citations | 217 | 141 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.