ServiceTeam ITSM vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Halo Service Desk |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 18 | 17 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.3 | 8.3 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.0 | 8.9 |
| NPS | 22.222222 | 64.705882 |
| Small Business | 29.4% | 47.1% |
| Mid-Market | 47.1% | 35.3% |
| Enterprise | 23.5% | 17.6% |
| Total page views | 185 | 90 |
| Total LLM citations | 217 | 472 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.