G2 Vendor Directory

ServiceTeam ITSM vs. EasyVista Service Manager

A side-by-side comparison based on G2 review data.

MetricServiceTeam ITSM

by Provance Technologies

EasyVista Service Manager

by EasyVista

Overall rating3.94.0
Review count18102
Ease of use8.27.6
Ease of setup7.37.8
Quality of support8.78.1
Meets requirements8.08.4
NPS22.22222227.835052
Small Business29.4%8.8%
Mid-Market47.1%30.4%
Enterprise23.5%60.8%
Total page views185319
Total LLM citations2171,644

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.

Pros

  • Features
  • Customer Support
  • Ease of Use
  • User Interface
  • Incident Management
  • Intuitive

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support