ServiceTeam ITSM vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | DevRev |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 18 | 210 |
| Ease of use | 8.2 | 8.7 |
| Ease of setup | 7.3 | 8.3 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.0 | 8.6 |
| NPS | 22.222222 | 58.173077 |
| Small Business | 29.4% | 34.1% |
| Mid-Market | 47.1% | 53.4% |
| Enterprise | 23.5% | 12.5% |
| Total page views | 185 | 1,719 |
| Total LLM citations | 217 | 11,712 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support