ServiceTeam ITSM vs. ConnectWise RMM
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | ConnectWise RMM |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 18 | 83 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.3 | 8.1 |
| Quality of support | 8.7 | 7.9 |
| Meets requirements | 8.0 | 8.6 |
| NPS | 22.222222 | 46.25 |
| Small Business | 29.4% | 66.3% |
| Mid-Market | 47.1% | 28.9% |
| Enterprise | 23.5% | 4.8% |
| Total page views | 185 | 920 |
| Total LLM citations | 217 | 6,187 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture.
- Ease of Use
- Remote Access
- Automation
- All-in-One Solution
- User Interface
- Easy Deployment