ServiceTeam ITSM vs. Command|Link
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Command|Link |
|---|---|---|
| Overall rating | 3.9 | 4.8 |
| Review count | 18 | 22 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.3 | 9.5 |
| Quality of support | 8.7 | 9.7 |
| Meets requirements | 8.0 | 9.5 |
| NPS | 22.222222 | 90.909091 |
| Small Business | 29.4% | 9.1% |
| Mid-Market | 47.1% | 59.1% |
| Enterprise | 23.5% | 31.8% |
| Total page views | 185 | 338 |
| Total LLM citations | 217 | 181 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution