ServiceTeam ITSM vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | CA Service Desk Manager |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 18 | 20 |
| Ease of use | 8.2 | 8.4 |
| Ease of setup | 7.3 | 7.4 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.0 | 8.7 |
| NPS | 22.222222 | 47.368421 |
| Small Business | 29.4% | 15.0% |
| Mid-Market | 47.1% | 30.0% |
| Enterprise | 23.5% | 55.0% |
| Total page views | 185 | 90 |
| Total LLM citations | 217 | 105 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.