ServiceTeam ITSM vs. BMC Helix Remedyforce
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | BMC Helix Remedyforce |
|---|---|---|
| Overall rating | 3.9 | 3.9 |
| Review count | 18 | 49 |
| Ease of use | 8.2 | 8.0 |
| Ease of setup | 7.3 | 7.7 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.0 | 8.6 |
| NPS | 22.222222 | 23.913043 |
| Small Business | 29.4% | 10.4% |
| Mid-Market | 47.1% | 35.4% |
| Enterprise | 23.5% | 54.2% |
| Total page views | 185 | 121 |
| Total LLM citations | 217 | 105 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.