ServiceTeam ITSM vs. Autotask
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Autotask |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 18 | 641 |
| Ease of use | 8.2 | 8.2 |
| Ease of setup | 7.3 | 7.7 |
| Quality of support | 8.7 | 8.4 |
| Meets requirements | 8.0 | 8.7 |
| NPS | 22.222222 | 51.424051 |
| Small Business | 29.4% | 70.0% |
| Mid-Market | 47.1% | 27.1% |
| Enterprise | 23.5% | 2.9% |
| Total page views | 185 | 1,343 |
| Total LLM citations | 217 | 6,503 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations