ServicePRO vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.4 | 4.3 |
| Review count | 12 | 789 |
| Ease of use | 8.0 | 9.1 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 8.4 | 9.0 |
| Meets requirements | 8.4 | 8.8 |
| NPS | -8.333333 | 53.333333 |
| Small Business | 0.0% | 8.2% |
| Mid-Market | 58.3% | 68.0% |
| Enterprise | 41.7% | 23.9% |
| Total page views | 60 | 1,346 |
| Total LLM citations | 63 | 9,590 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction