G2 Vendor Directory

ServicePRO vs. Kaseya BMS

A side-by-side comparison based on G2 review data.

MetricServicePRO

by Help Desk Technology Corporation

Kaseya BMS

by Kaseya

Overall rating3.44.3
Review count1241
Ease of use8.08.6
Ease of setup8.98.4
Quality of support8.48.1
Meets requirements8.48.8
NPS-8.33333360
Small Business0.0%78.0%
Mid-Market58.3%19.5%
Enterprise41.7%2.4%
Total page views60128
Total LLM citations63247

ServicePRO

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.

Pros

    Kaseya BMS

    Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility

    Pros

    • Efficiency
    • Automation
    • Ticket Management
    • Ease of Use
    • Simple
    • Integrations