ServicePRO vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | IBM Maximo IT |
|---|---|---|
| Overall rating | 3.4 | 4.2 |
| Review count | 12 | 18 |
| Ease of use | 8.0 | 8.5 |
| Ease of setup | 8.9 | 8.1 |
| Quality of support | 8.4 | 8.7 |
| Meets requirements | 8.4 | 9.0 |
| NPS | -8.333333 | 52.941176 |
| Small Business | 0.0% | 33.3% |
| Mid-Market | 58.3% | 44.4% |
| Enterprise | 41.7% | 22.2% |
| Total page views | 60 | 208 |
| Total LLM citations | 63 | 1,741 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.